Dbrand has responded to reports that its Killswitch case for the Nintendo Switch 2 makes Joy-Cons detach more easily when the console is held in certain ways.
Some users reported that holding the Switch 2 by the Joy-Con while using the Killswitch case causes the controllers to separate more readily than on the stock console. Dbrand explained on Reddit that the Switch 2 design includes a small gap between the Joy-Con and console to prevent accidental detachment without pressing the release button.
The Killswitch fills this gap, creating a continuous structure that changes the leverage point and makes it easier to fold the Joy-Cons off. This does not weaken the connection but reduces the initial buffer zone, causing mechanical engagement sooner than on a stock unit.
Dbrand stated that such detachment occurs only if the console is improperly held — specifically, supporting the device by a single Joy-Con without holding the main console body, and holding it flat and parallel to the ground. The company said, “nobody routinely holds their Switch 2 like this.”
Comparing the issue to viral videos of Mentos causing Diet Coke to explode, Dbrand suggested some users are deliberately testing abnormal grips to provoke detachment.
The company acknowledged that some batches of the Killswitch had tighter manufacturing tolerances, leading to lips that are about 0.12mm thicker, which could contribute to easier detachment. To address this, production guidelines will be updated from mid-July to filter out cases exceeding this threshold.
Dbrand emphasized that even after these adjustments, unnatural hand positions can still cause detachment, noting this is a limitation of making a Joy-Con grip without adhesive attachment.
In a statement, Dbrand apologized to users experiencing issues within normal usage scenarios and encouraged them to contact support. For unaffected users, it welcomed them to enjoy the product.
Reactions to Dbrand’s response have been mixed. Some accepted the explanation, while others criticized the company for dismissing usability concerns, likening it to Apple’s response to antenna issues on the iPhone 4. Users with smaller hands pointed out that holding the console by Joy-Cons is sometimes necessary, especially for children.
Dbrand has a history of provocative product launches and confrontational marketing, including controversial Nintendo Switch decals featuring hidden messages and playful antagonism toward legal challenges. The company has also faced legal pushback from Sony for its custom PlayStation 5 faceplates, ultimately ceasing that product line.